Where We Deliver
We deliver nationwide across Pakistan, from major cities to smaller towns.
Delivery Charges
Delivery charges depend on your city and are calculated automatically as soon as you enter your city at checkout — you'll always see the exact delivery charge and grand total before placing your order. Cities we haven't individually priced are charged our standard default delivery rate. Delivery charges are calculated and confirmed by our system at the time of order, not by any figure shown earlier in your session.
Order Processing
Every order moves through the following stages, which you can follow from your account's order history:
- Pending — your order has been placed and is awaiting payment verification.
- Confirmed — we've verified your payment receipt and confirmed your order.
- Processing — your order is being packed for dispatch.
- Shipped — your order is on its way with our courier partner.
- Delivered — your order has reached you.
An order will not move past "Pending" until we've verified your bank transfer receipt, so please upload it as soon as you've paid — you can do this from your order confirmation page or your account's order history.
Delivery Timelines
Most orders are delivered within a few business days of dispatch, depending on your city and courier schedules. These timelines are estimates and not a guarantee — public holidays, weather, or courier delays can occasionally push delivery out.
Your Delivery Address
Please double-check your province, city, area, and phone number before placing your order. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address, though we'll always try to reach you to sort it out. Redelivery to a corrected address may involve an additional delivery charge.
Cancelling an Order
You can cancel an order any time while it is Pending, Confirmed, or Processing— that is, any time before it has been marked "Shipped". Once an order has shipped, it can no longer be cancelled through the site.
To cancel, open the chat assistant and choose "Track / Cancel Order", then enter your order number. For your security, we'll ask you to confirm the phone number used on the order before the cancellation goes through. You can also request a cancellation by contacting our support team directly with your order number. If you've already paid, we'll arrange a refund.
Exchanges & Returns
We want you to be happy with what you receive. If an item arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery with your order number and a photo of the item — we'll arrange an exchange or refund. For hygiene reasons, items such as earrings cannot be returned unless faulty. Products must be unused, in their original packaging, and accompanied by proof of purchase.
Questions About Your Order
You can reach us by email at sales@kksolz.com.